RETURNS & EXCHANGES
CAN I REPRINT MY LABEL OR OBTAIN MOBILE CODE AGAIN?
Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same Balloon & Paper return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.
WHERE IS MY RETURN?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
CAN I EXCHANGE MY ITEM?
At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at return.Balloon&Paper.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to fun@balloonandpaper.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
WHAT IF MY ITEM IS FAULTY?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by logging into fun@balloonandpaper.com. For international orders, please contact fun@balloonandpaper.com
BALLOON & PAPER REWARDS (US ONLY)
WHAT IS BALLOON & PAPER REWARDS?
Balloon & Paper Rewards is the loyalty program offered by Balloon & Paper, providing exclusive benefits and rewards via the Balloon & Paper app.
Balloon & Paper Rewards offers two membership levels:
- MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees (excludes non-US based customers), and priority restock notifications. Join by downloading the Balloon & Paper app and signing up with your email.
- ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (excludes non-US based customers), and priority chat support.
IS BALLOON & PAPER REWARDS FREE?
Yes, there is no cost to join Balloon & Paper Rewards. Join by downloading the Balloon & Paper app and signing up with your email.
HOW DO I JOIN?
You can join Balloon & Paper Rewards by downloading the Balloon & Paper app and signing up with your email.
If you already have an account on Balloon&Paper.com, you can sign in to the app with that email and password.
WHAT ARE THE BENEFITS?
MARBLE enjoy automatic early access to drops and sales, access to app-exclusive drops and promotions, waived returns fees (excludes non-US based customers), and priority restock notifications.
ONYX receive additional benefits like first access to select drops, free shipping on all orders, expedited refunds on returns (excludes non-US based customers), and priority support.
HOW IS MY TIER ASSIGNED?
Anyone can become a MARBLE member by downloading the Balloon & Paper app and signing up with your email.
Customers can qualify for ONYX status in any of the following ways:
- Make 4 separate purchases in a calendar year
- Spend $500 in a calendar year
- Complete 10 Engagement actions in a calendar year
HOW LONG DOES ONYX LAST?
ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.
For example, you qualify for ONYX January 10, 2024. You are ONYX for the rest of 2024, and all of 2025. You will need to re-qualify in 2025 to be ONYX in 2026.
HOW CAN I REDEEM MY BENEFITS?
Benefits can be redeemed through the Balloon & Paper app. Applicable benefits can also be redeemed when logged in to your account on web/desktop.
WHERE IS MY REWARDS ACCOUNT INFO?
Balloon & Paper Rewards account information, including tier status, benefits, and rewards, can be found within your account dashboard on the Balloon & Paper app.
DO PAST PURCHASES AND ORDERS APPLY?
For a limited time, past purchases made within the past 12 months count towards meeting the Spend or Order criteria for ONYX status.
WHEN DO I SEE MY EARNED TIER PROGRESSION?
Tier progression should reflect in your account within 24hrs after the order is shipped. If you're not seeing your tier progression, try closing the app out in the background and re-opening.
WHAT IS THE ENGAGEMENT CATEGORY?
Engagement refers to challenges and actions within the Balloon & Paper loyalty program that allow MARBLE members to earn toward ONYX status by completing specific actions or tasks.
Completing these challenges gets members closer to the 10-actions ONYX threshold.
- How do I complete the onboarding quiz?
Within the app, you will be prompted to complete an onboarding quiz. Once this is submitted, you have completed the action.
- How do I complete Leave a Review?
After purchasing a product, you will receive an email to review the product. Once this is submitted, you will have completed the action.
- How do I complete Waitlist Signup?
Visit the landing page of a “coming soon” product, and enter your email to sign up for the waitlist. Once this is submitted, you will have completed the action.
- How do I complete Drop a Hint?
Within the app, share a product with a friend. Once you share your favorite products with 5 friends, you will have completed the action.
- How do I complete Email / SMS click?
Sign up for Balloon & Paper email and/or SMS marketing here. Once you click into 5 email or SMS messages, you will have completed the action.
HOW DO I COMPLETE 10 ACTIONS?
To reach 10, you need to complete multiple engagement challenges or actions offered in the program.
New challenges will be introduced throughout the year, so check back on the app!
HOW DOES EARLY ACCESS WORK?
Both MARBLE and ONYX members gain automated early access to drops, with ONYX members unlocking first access to certain releases. Early access to purchasing these products can be accessed through the app.
HOW DOES FREE SHIPPING WORK?
ONYX receive free shipping on all orders. MARBLE members receive free shipping on orders >$75.
HOW DO EXPEDITED RETURNS WORK?
Expedited returns involve quicker processing times for returns and refunds, excluding orders made outside of the US.
If you select return to original form of payment, the refund will be issued when the item is scanned at the drop-off point (and in route to our warehouse).
HOW DO PRIORITY RESTOCK NOTIFICATIONS WORK?
As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.
WHAT ARE PROMOTIONS AND HOW DO I GET THEM?
Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through their Balloon & Paper app. You will be notified if you have a promotion available.
HOW DO I ACCESS ONYX CUSTOMER SERVICE?
ONYX members automatically get priority access to customer service via chat, email and text.
DO PAST ENGAGEMENT ACTIONS APPLY?
No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.
DOES ONYX GET ENGAGEMENT ACTIONS?
Yes, ONYX members can still be rewarded for Engagement by completing challenges and actions.
Throughout the year, Balloon & Paper may activate particular Engagement challenges for ONYX members to receive additional personalized rewards. Keep an eye on your app!
DOES STATUS PROGRESSION EXPIRE?
Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.
WHAT HAPPENS TO STATUS WHEN I RETURN ITEMS?
Returning items will affect your progress towards achieving certain criteria for ONYX status. Returned items will not count towards status and progress and will be deducted after items are returned.
WHAT IF MY ORDER IS PARTLY CANCELED?
Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.
HOW DO GIFT CARDS AFFECT STATUS?
If you purchase the gift card, the purchase will count towards your spend category progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.
DO THIRD-PARTY PURCHASES COUNT FOR STATUS?
No. Purchases made at a third-party retailer do not apply to status progression at this time.
DO Balloon & Paper STORE PURCHASES COUNT TO STATUS?
Yes. Purchases made at Balloon & Paper stores do apply to status progression.
HOW DO I MERGE OR DELETE MY ACCOUNT?
You can cancel or delete your Rewards account in Account Settings in the app. We cannot currently merge Loyalty Status or Progression among multiple email addresses.
FULL TERMS AND CONDITIONS
The full terms and conditions of the Balloon & Paper Rewards program can be found here.
ACCOUNT
CAN I CREATE AN ACCOUNT?
Register for an account here: https://mythical-circus.odoo.com/ and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
ORDERS & TRACKING
WHERE CAN I BUY BALLOON & PAPER?
Balloon & Paper is sold exclusively at Balloon&Paper.com. Be the first to know about new collections, restocks, and more by signing up for emails here.
WHEN WILL YOU RESTOCK?
We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
WHERE IS MY ORDER?
Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, visit fun@balloonandpaper.com
CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?
Balloon & Paper orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
Here are the specific instructions for our various carrier types:
UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice
USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept
DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.
PAYMENT
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Afterpay.
WHAT IS AFTERPAY?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
HOW CAN I GET A BALLOON & PAPER DISCOUNT?
The easiest way to make sure you're on top of all of our best deals is to open a Balloon & Paper customer account and opt into Balloon & Paper marketing communications. A Balloon & Paper profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by Balloon & Paper are valid.
Codes from any source other than Balloon & Paper are not valid and will not successfully apply to orders placed on fun@balloonandpaper.com
Register your Balloon & Paper customer account and opt-into emails here.
MORE ABOUT BALLOON & PAPER
HOW IS BALLOON & PAPER PRACTICING SUSTAINABILITY?
At Balloon & Paper, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
ARE YOUR FACTORY WORKERS PAID A FAIR WAGE?
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.
DO YOU HAVE AN AFFILIATE PROGRAM?
Balloon & Paper affiliate program is invite only. If you are an influencer who is interested in working with Balloon & Paper, you may submit your info for consideration at fun@balloonandpaper.com
SHIPPING & DELIVERY
U.S. SHIPPING
Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays. Tracking information will be e-mailed to you once your parcel has shipped.
Processing time is currently 2 business days.
All orders are shipped from Salt Lake City, UT and your delivery date is dependent upon the receiving address. Standard rate delivery estimates are provided below:
Orders to West Coast addresses typically take 2-3 business days
Orders to Southern and Midwestern states typically take 4-5 business days
Orders to East Coast addresses typically take 5-7 business days
We offer expedited shipping services through UPS. Any order placed before 12PM MT will be processed the same day, any order placed after 12PM MT will be processed the following business day. For additional information please contact shipping@bonjourfete.com
Shipping times are not guaranteed and can vary based on location, time of year, and weather. Bonjour Fête is not responsible for any delays due to the carrier.
CANADA & INTERNATIONAL SHIPPING
We aren't delivering there at the moment.
DELIVERY
Balloon delivery is available for the greater Los Angeles County for all orders over $100. Delivery fee is priced according to mileage and availability. On-site balloon styling and installation is available for an additional cost.
DELIVERY HOURS
Monday - Saturday: 8am-6pm*
Sunday: 8am - 4pm*
* 2h Delivery Window
DELIVERY FEE
$12.99 Flat Fee Delivery
CAN YOU MAIL BALLOONS?
Balloons can easily be sent and delivered in Los Angeles for every occasion. Send a balloon bouquet or gift for scheduled or same day delivery by placing your order online and entering the address with zipcode, the delivery date, time, and any special instructions. Delivery is $12.99.
WHAT DO YOU DELIVER?
Balloon & Paper offers delivery for all products sold on our website such as balloons, florals, party supplies and gifts. Orders can easily be placed online for scheduled or same delivery.
CAN I GET A HELIUM BALLOON DELIVERED?
Yes, Balloon & Paper offers delivery for helium balloons, balloon bouquets and gifts in Los Angeles, CA as well as the cities listed above. Balloons can easily be ordered online for schedule or same day delivery.
WHAT KINDS OF BALLOONS DO YOU DELIVER? IS THERE A LIMIT TO THE QUANTITY OF MY ORDER?
Balloon & Paper offers delivery of helium and air filled balloons sold through our website. There is no limit to the amount that can be ordered, other than available inventory.
HOW MUCH IS DELIVERY?
Delivery is $12.99 in our eligible delivery zones. You can check delivery eligibility by entering your zip code at the top banner of the website or referencing this page.
WILL I BE CHARGED FOR A SAME DAY DELIVERY FEE?
There is no additional same-day delivery charge. The delivery fee is calculated as mentioned above.
CAN I PLACE A BALLOON, FLORAL, PARTY SUPPLY OR GIFT ORDER FOR DELIVERY ONLINE?
Yes! You can easily order online for balloons, florals, party supplies or a gift delivery, which can be placed for scheduled or same day delivery. Simply add products to your cart and once ready to check out, enter the delivery address, time and date with any special instructions. You will be prompted to complete payment to finalize the order. Same day orders must be placed online by 1pm (CST) for deliveries on Monday-Saturday and 12pm (CST) for deliveries on Sunday.
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
For same-day balloon delivery, please schedule your order by 1pm CST for deliveries on Monday-Saturday and by 12pm CST for deliveries on Sunday. For other delivery dates, you can place your order up to 12 months in advance. We recommend placing an order as soon as possible to ensure the availability of your optimal delivery date and time.
AM I ABLE TO PLACE A SAME-DAY ORDER?
Yes! For same-day delivery, please schedule your order by 1pm CST for deliveries on Monday-Saturday and by 12pm CST for deliveries on Sunday. We recommend placing an order as soon as possible to ensure the availability of your optimal delivery time.
WHAT ARE THE AVAILABLE DELIVERY TIMES?
Standard delivery time for orders are within a 2 hour delivery window. For Monday-Saturdays, you can choose between 8-10am, 10-12pm, 12-2pm, 2-4pm or 4-6pm. For Sundays, you can choose between 8-10am, 10-12pm, 12-2pm, or 2-4pm. Should you need delivery outside of these hours, please contact fun@balloonandpaper.com for further assistance.
CAN MY BALLOON, FLORAL, PARTY SUPPLY OR GIFT ORDER BE DELIVERED TO AN EXACT PLACE AT AN EXACT TIME?
A balloon, floral, party supply and gift delivery can be delivered to homes, offices, hotels, venues, restaurants, businesses, schools, universities, corporations, hospitals, retirement homes, air bnb, malls and more. If a balloon, floral, party supply or gift order is being delivered to an event space, restaurant, hotel, airbnb, or venue, we recommend confirming the details regarding the delivery time in advance with your host. Factors including traffic, distance and special circumstances can affect the time of your delivery. Our delivery windows are 2 hours each day. You can easily choose between scheduled or same day delivery.
CAN BALLOON & PAPER DELIVER TO A SCHOOL OR HOSPITAL?
Balloon & Paper balloon, floral and gift delivery can be delivered to homes, offices, hotels, venues, restaurants, businesses, schools, universities, corporations, hospitals, retirement homes, air bnb, malls and more. If a balloon, floral, party supply or gift order is being delivered to an event space, restaurant, hotel, airbnb, or venue, we recommend confirming the details regarding the delivery time in advance with your host.
DOES THE RECIPIENT NEED TO BE HOME FOR DELIVERY?
Balloon & Paper recommends having the purchaser or recipient onsite to receive the order. Balloon & Paper does not recommend leaving orders unattended at delivery. If the location has a doorman, Balloon & Paper may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. Balloon & Paper does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order.
WHAT WILL HAPPEN TO MY ORDER IF DELIVERY IS REFUSED?
If the delivery is refused by the recipient or if the building will not permit Balloon & Paper to deliver or leave the order, the order will be returned to its original production location. If a second delivery attempt is made or requested, an additional fee may apply. If you need to change your delivery address, please email fun@balloonandpaper.com
HOW IS MY ORDER DELIVERED?
All deliveries are made safely by a Balloon & Paper delivery driver, and will be delivered in the designated 2 hour window you selected at checkout. All deliveries are bagged for the safety and longevity of the order.
CAN I GET A REFUND FOR ANY BALLOONS THAT POP DURING MY DELIVERY?
If there are any balloons that are damaged during the delivery process, we will replace them upon delivery availability during our business hours. If not, we will refund you for the defective balloon.
WHAT IS I NEED TO CANCEL MY ORDER FOR DELIVERY?
A delivery order can be canceled up to 5 days before your scheduled delivery date. Please email fun@balloonandpaper.comand include your order number when canceling. If you cancel a delivery after this window has passed, the order will be canceled but a refund cannot be issued. Cancellations must be made via email.
CAN I RESCHEDULE OR CHANGE MY DELIVERY TIME?
Delivery order times can be adjusted upon availability. Please email fun@balloonandpaper.com at least 5 days in advance of your scheduled delivery date to adjust the delivery date and/or time. Changes to a delivery time must be made via email.
HOW CAN I CONFIRM THAT AN ORDER HAS BEEN DELIVERED?
Please email fun@balloonandpaper.com to confirm that your delivery has been made.
COUPONS & DISCOUNT
DO YOU OFFER COUPONS & DISCOUNTS
The best way to find out about our promotions is to sign up for our mailing list. *Please note discount codes may not be combined.
PICKUP
WHAT ARE THE AVAILABLE PICKUP TIMES?
Standard pickup times for orders are within a 1 hour window between 8am-4pm, daily. For Monday-Sunday, you can choose between 9,10,11,12,1,2, or 3pm. Should you need a pickup outside of these hours, please contact fun@balloonandpaper.com for further assistance.
WHERE DO I PICK UP MY ORDER?
Balloons, florals, party supplies or gifts can be picked up at our Los Angeles locations, which you can select when placing your order. Please reference your order email for the address. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, please come to the designated pickup door entrance and a team member will be on site to assist.
WHY ARE SOME ITEMS NOT ELIGIBLE FOR PICKUP?
Some orders are eligible for pickup based on availability and order size. Orders can easily be placed online for scheduled delivery in the following eligible zip codes or pickup at our Los Angeles locations.
612 E 62nd St Los Angeles, CA 90001
CAN I SCHEDULE, ORDER AND PICK UP BALLOONS INFLATED?
Yes! All our balloons come inflated. Designated balloon products can be easily scheduled for pickup online. Once you've selected your order, head to checkout and select pickup and then choose your date and time.
AM I ABLE TO PLACE A SAME-DAY PICKUP ORDER?
Yes! For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time. Orders can be picked up from both our Los Angeles locations in 1 hour windows between 8-4pm daily.
DO I PAY WHEN I PICK UP?
All orders must be paid online and in advance for it to be created and your time frame to be reserved. Production will not begin on an order that is not paid in advance, nor will your pickup time be reserved.
WHAT DO I NEED WHEN I PICK UP MY ORDER?
When picking up your order please provide the name and/or order number. You can pick up on behalf of someone, as long as the correct information is provided. 24hrs in advance of your pickup, you will receive a text confirming your pickup. Upon arrival, a team member will be able to assist you. While not required, we highly recommend an empty trunk with the seats down to fit your entire order. Keeping your vehicle cool with the windows up is also strongly encouraged for a smooth pickup process.
HOW LONG WILL MY ORDER BE AVAILABLE FOR PICKUP?
Your order will be held and available for pickup until the end of the following day, after that, the order will be discarded. If you are running late or cannot make your scheduled pickup, please contact us via email fun@balloonandpaper.com for assistance.
HOW FAR IN ADVANCE AM I ABLE TO PLACE A PICKUP ORDER?
For same-day pickup, please schedule your order by 1pm CST for pickups on Monday-Saturday and by 12pm CST for pickups on Sunday. For future pickup dates, you can place your order up to 12 months in advance. We recommend placing an order as soon as possible to ensure the availability of your optimal pickup time.
WHAT CAN I ORDER FOR PICKUP?
Balloon & Paper offers pickups for designated products sold at fun@balloonandpaper.comsuch as balloons, florals, party supplies and gifts. Products that can easily pick up include foil numbers and letters, centerpieces, tabletop top decor, florals and pedestals. Balloon garlands, frames, panels and larger pieces are ineligible for pickup. Orders can easily be picked up at either of our locations in Los Angeles or can be placed online for scheduled or same day delivery.
WHAT IF I NEED TO CANCEL MY PICKUP ORDER?
A pickup order can be canceled up to 5 days before your scheduled pickup date. Please email fun@balloonandpaper.com and include your order number when canceling. If you cancel an order after this window has passed, the order will be canceled but a refund cannot be issued. Cancellation of a pickup must be done via email by contacting fun@balloonandpaper.com
CAN I RESCHEDULE OR CHANGE MY PICKUP TIME?
Pickup times can be adjusted. Please email fun@balloonandpaper.com at least 5 days in advance of your scheduled pickup time to adjust the date and/or time. Changes to a pickup must be made via email.
APPOINTMENTS
IN PERSON SHOPPING APPOINTMENTS
Now offering private, in-person shopping appointments at our warehouse in Los Angeles. See our online collection in reality! This is by appointment only. You can come alone or bring a friend, with a maximum of five people allowed per booking.
BY APPOINTMENT ONLY
Booking an appointment ensures that a member of our team is available to guide you through the warehouse, answer any questions, and process your order. Our warehouse is reserved for production and fulfillment, therefore we do not have staff ready at all times to help a customer. If you arrive without an appointment, we won't be able to let you in to shop and will kindly request you schedule an appointment.
THE EXPERIENCE
We are committed to providing you with a fantastic shopping experience. To start, we are happy to guide you through our extensive range of over 50 products, as we understand that our warehouse is not easy for first-time visitors to navigate. This includes an optional warehouse tour. After the introduction, we’ll give you ample space to explore on your own, but we're always available and ready to assist when needed.
DEPOSIT FEE
We kindly request a $200 deposit to ensure that everyone who really wants an appointment can get one. This amount will only be subtracted from your total during checkout if you meet the following friendly reminders:
- You make a purchase during your time slot.
- You arrive within a window of 15 minutes of your appointment’s start time.
CANCELLATION POLICY
If your plans have changed and you can't make it to your appointment, no worries! You can easily change your appointment details by following the link in your confirmation email.
Just a heads up though, if you do not cancel within 24 hours of your scheduled time, you'll lose your $200 deposit.
Our dedicated team is happily crafting scrunchies, making hair bows, filming and editing content, and preparing for exciting future launches. We deeply appreciate your time and understanding.
HOW LONG IS THE APPOINTMENT?
Your Balloon & Paper shopping experience is reserved just for you for a full 45 minutes, starting right from the time slot you've booked. Just a heads up, if you're running more than 15 minutes late, we might need to cancel your appointment and your $10 deposit won't be refundable. We can't wait to see you!
HOW DO I FIND THE BALLOON & PAPER WAREHOUSE?
We are based in Los Angeles. Upon booking you will be provided an address and directions. Parking is free.
HOW CAN I PAY?
Payment is accepted by cash, debit or credit. We accept all major credit cards. Book now, your Balloon & Paper shopping experience awaits. Email us if you'd like to book outside available hours or have a group over five people.
TEST PRODUCTS ON DISPLAY
Explore our product range in-store. Test out our products with our on-display tester items before deciding to buy.
TAKE A SELFIE
Snap a photo at the fresh mural we've painted exclusively for you. Remember to tag us, fun@balloonandpaper.com
OOPS SECTION
There is a discounted oops section exclusively for our in-person customers. These products are fully functional but may be samples we chose not to sell or have minor imperfections. This offers a chance to own a truly unique product!